Get Your Questions Answered

Not at all. Many of our clients prefer to give us access and enjoy a freshly cleaned space when they return. You can provide keys, access codes, or instructions for safe entry. Your privacy and security are our top priorities, and we follow strict protocols to keep your property safe.

Yes. All Milo Cleaner team members undergo police background checks, reference verification, and comprehensive training. We are fully insured with public liability coverage, so you’re protected in the unlikely event of damage or accident during a clean.

Our standard cleaning includes dusting surfaces, vacuuming carpets, mopping floors, cleaning bathrooms and kitchens, wiping mirrors, and taking out garbage. We adjust the checklist to suit your needs and property size. Add-ons like inside ovens, fridges, or window cleaning can be added anytime.

Absolutely. Our teams arrive fully equipped with professional tools and high-quality, commercial-grade cleaning products. We also offer green and allergy-friendly options upon request to suit specific health or environmental concerns.

Yes! At Milo Cleaner, we care about your family, pets, and the environment. Let us know your preferences at the time of booking, and we’ll ensure our team uses non-toxic, biodegradable, or fragrance-free products.

Booking is simple and fast. Use our online form to select your service, date, and time, or call our friendly team directly. We’ll confirm all details via email or SMS, and you can manage, reschedule, or cancel your booking easily.

Yes, we offer discounted rates for ongoing services — weekly, fortnightly, or monthly. Recurring cleans ensure your home or business stays spotless with less effort on your end, and we’ll assign a consistent cleaner whenever possible for continuity.

We understand plans change. You can cancel or reschedule for free if you give us at least 24 hours’ notice. Cancellations within 24 hours may incur a small fee to compensate our cleaners for their reserved time.

Of course! Every space is different, and so are your expectations. During booking, you can let us know your priorities, special instructions, or tasks you want included or excluded. We’ll design a checklist that fits your exact requirements.

Yes. Our after-builders service is designed to handle the fine dust, paint splatters, debris, and construction mess left behind. We deep clean surfaces, fixtures, and floors to restore cleanliness and prepare the space for living or handover.

We follow REIV and agent-approved checklists for end-of-lease cleans and offer a 72-hour satisfaction guarantee. If your agent isn’t satisfied, we’ll return free of charge to fix any missed areas, helping you get your bond back smoothly.

This depends on the size and condition of the space and the type of service booked. During the quote or booking, we provide an estimated duration, and our cleaners always work efficiently without compromising quality.

Yes. We handle keys and entry details with utmost care. All client access details are stored securely, and our staff are trained in confidentiality and safe key handling practices. You’ll always know who’s entering your property.

Yes – these are popular optional extras. Just select them when booking or let us know in advance. We use safe, effective degreasers and detail tools to leave your oven or fridge looking like new.

Your satisfaction is our top priority. If something’s missed or not up to standard, contact us within 24–72 hours and we’ll return promptly to fix it, free of charge. Our quality control team ensures high standards every time.

Yes – subject to availability. We understand that emergencies happen, and we’ll do our best to schedule a cleaner for same-day or next-day service. Best to call us directly for urgent requests.

We accept all major credit/debit cards, Apple Pay, and bank transfer for regular clients. Payments are securely processed online, and business clients can request invoicing or monthly billing plans.

No. We provide transparent, upfront pricing with no surprise charges. Your quote includes labor, equipment, and travel unless otherwise stated. Any extras or additions are clearly itemized before you confirm.

Yes. We operate 7 days a week and offer flexible evening or early morning slots, perfect for busy professionals or commercial clients with specific access times.