Effective Date: [01 Jul 2025]
At Milo Cleaner, we are committed to protecting your personal information and privacy. This policy outlines how we collect, use, store, and share your information in accordance with Australian laws and global privacy standards.
1. Our Commitment
Milo Cleaner complies with the Australian Direct Marketing Association (ADMA) Code of Practice and the W3C Platform for Privacy Preferences (P3P) to give users more control over their personal data.
2. Information We Collect
We may collect:
Contact details: name, phone, email, mailing address
Service records: bookings, inquiries, preferences
Transactions: encrypted payment details
Web usage: page visits, clicks, cookies
Communication: emails, calls, staff notes (CRM)
Marketing preferences: newsletter subscriptions
3. How We Use Your Information
We use your data to:
Deliver and manage cleaning services
Process payments and confirmations
Send updates, invoices, and support messages
Offer promotions (if opted in)
Improve your website experience
Resolve service issues
Comply with legal obligations
Analyze anonymous user data for internal reports
We do not sell or rent your personal data. We only share it with trusted partners (e.g., franchisees or payment providers) where necessary.
4. Data Sharing
Your information may be shared with:
Trusted business partners or franchisees
Secure payment processors
Legal authorities if required
All third parties are bound to protect your data under strict confidentiality agreements.
5. Data Security
We protect your data through:
Encryption of sensitive information
Secure servers with access control
SSL protection across our website
Internal staff access on a need-to-know basis
6. Cookies and Tracking
Our site uses cookies to:
Remember user preferences
Improve website performance
Analyze user behavior
Support targeted ads (if active)
You can manage or disable cookies via your browser settings.
7. Your Rights
You may:
Access or correct your information
Request deletion of your data
Opt out of marketing communications
File a privacy concern with us
All requests are handled per the Privacy Act 1988 (Australia).
8. Email Communications
As our client, you may receive occasional service-related or promotional emails. You can unsubscribe from non-essential messages at any time using the link in the email.
9. Policy Updates
This policy may change. We’ll post updates on this page, and the effective date will be revised accordingly. We recommend checking periodically.
10. Contact Us
For questions or requests related to your privacy:
📧 Email: support@milocleaner.au
📞 Phone: [Insert business number]
🌐 Website: https://milocleaner.au
