At Milo Cleaner, we are committed to conducting our business with the highest standards of professionalism, ethics, and transparency.
To ensure clarity, here are the key legal terms that apply when you choose to use our services, written in clear, simple language without any confusing legal jargon.
1. Definitions
In these Terms and Conditions:
“Housework” means Milo Cleaner Home Cleaning services.
“Housework Regular Customer” means a customer who has booked at least four cleaning sessions.
“Housework One-Off Customer” means a customer who has booked between one and three cleaning sessions.
“Booking” or “Bookings” means the use of one of our services on a particular occasion.
2. Application of Terms
By making a Booking for any Milo Cleaner service, you agree to these Terms and Conditions exclusively. Any other terms, written or verbal, do not apply unless specifically agreed in writing by an authorized representative of Milo Cleaner.
3. Pricing and Payment
3a. Price changes and GST
All prices are subject to change and include GST at 10%. We will notify you at least 30 days in advance if pricing changes.
3b. Payment methods
Payments can be made by debit or credit card for both Regular and One-Off cleaning services.
3c. Payment timing
Payment is due immediately upon completion of the service.
4. Cancellation and Non-Delivery
4a. Customer cancellations / Non-attendance
For Regular Cleanings, prices are discounted based on a minimum of four sessions. Cancelling before four cleanings are completed will result in charges for completed cleanings at the full One-Off Clean rate.
After completing the initial four cleanings, cancellations with less than 24 hours notice will be charged in full.
Cancellations between 24 and 48 hours before appointment will incur a 50% charge.
For One-Off Cleanings, cancellations under 24 hours will be charged in full; cancellations between 24-48 hours will incur 50% charge.
If we cannot access your property due to lack of reasonable arrangements, a full cancellation fee will apply.
4b. Milo Cleaner cancellations / Non-attendance
We are not liable for delays or cancellations caused by circumstances beyond our control, including but not limited to fire, flood, strikes, traffic, power failure, or equipment malfunction. We will try to reschedule the service at a mutually convenient time.
If cancellation occurs due to reasons within our control, we will provide the service at no extra cost at an alternative time. We are not liable for any indirect or consequential losses.
5. Working Conditions
5a. Health and Safety
Our staff are instructed not to enter unsafe or hazardous environments. If such a situation occurs, they will leave and notify Milo Cleaner immediately. You will be charged 100% of the booking cost, and if rescheduled, an additional 50% fee applies.
5b. Equal Opportunity
Milo Cleaner is an Equal Opportunity Employer, hiring based on skills without discrimination by ethnicity, religion, gender, age, nationality, sexual orientation, or disability.
6. Use of Customer Equipment
Our staff do not use your personal equipment unless previously agreed. However, staff may use your telephone solely to contact Milo Cleaner Customer Service if needed.
7. Liability
7a. Key Holding
We take key security seriously and handle keys with care. In the unlikely event of key loss, we will arrange necessary measures promptly. Milo Cleaner is not responsible for any loss or damage due to your delay in addressing the issue.
7b. Death or Personal Injury
Nothing in these terms limits Milo Cleaner’s liability for death or personal injury caused by negligence.
8. Complaints
If you are dissatisfied with our service, please contact Milo Cleaner Customer Service within 48 hours. We will work promptly to resolve your concerns to your satisfaction.
9. Compensation
9a. Damage or Loss
If negligence causes damage or loss, Milo Cleaner’s liability is limited (at our discretion) to repair or replacement costs considering age and condition. We are not liable for loss of profits or consequential damages.
9b. Claims
Please notify Customer Service within 48 hours of damage to initiate a compensation claim.
10. Use of Customer Information
We use your information to deliver and improve our services, and may send you promotional offers. Please refer to our Privacy Policy for full details on data handling.
